Actionable Social Media in the Contact Center - Part 4

Posted by upstreamworks on Dec. 08, 2011

www.upstreamworks.com As we all know Social Media is the big buzz phrase for 2011. Dealing with buzz in the business reality of contact centers may be difficult and complex or just plain mysterious. This Webinar will focus on what social media is, how it affects your contact center operations and what you can do about it. In this educational webinar you will learn- • The different types of social media • What social media means to a business and contact center and • How to deal with social media in your contact center

Categories Technology

Tags call center, contact center, rob mcdougall, social media

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