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The Nightmare of Cancelling AOL
 
 
 
 
 
 
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The Nightmare of Cancelling AOL

 
 
 

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Uploaded Jun. 14, 2006 by
Break.com StaffBreak.com Staff

At one point or another most of us have had to experience the impossible task of cancelling AOL. This guy records his experience in customer service hell, it's really unbelievable. Sorry about the blimps, we needed something to play over the audio.

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  • Mark-Harris-374

    Mark-Harris-374 - 7 months ago

    I had the same problem. They kept billing my card for six months after I canceled as well.

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  • txmade1

    txmade1 - 2 years ago

    man ive gone through the same thing twice and had to repeatidly tell him about 15 times to just cancel the damn account at first nicely then he started to piss me off, just cancel my f*ing account!!!

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  • ilovesarah

    ilovesarah - 3 years ago

     the reason they freaked out is because this was the last AOL customer. Who uses dial up anymore

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    wtfowned

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    wtfowned

    wtfowned - 3 years ago

    I'm glad I got rid of: AOL like 8 years ago.

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    • wilmac

      wilmac - 2 years ago

      @wtfownedevery one had aol at somtime.,,my story was i was being transferred to another country and mi company told me to cancel all open accounts.,,hahah it worked.,,

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  • bradhunt5

    bradhunt5 - 2 years ago

    When he says the account: has been connected for 72 hours or whatever it was, this only meant that his router was in sync, bet he didnt even check the usage on the account. If this was in the UK any ways they would have to issue you with a MAC code in 5 working days of you could report the issue to Ofcom

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  • maya31604

    maya31604 - 2 years ago

    aol.: sucks

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  • TheSaleBoat

    TheSaleBoat - 2 years ago

    Death to AOL: Joseph Smith was a prophet, dumb dumb dumb dumb dumb

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  • Disophisis

    Disophisis - 2 years ago

    When geeks get angry: get out of the way and do what they say.

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  • Phiber

    Phiber - 2 years ago

    .: At the part where he said "May I speak now," I would say, specifically. "Yes, go ahead" then sit there with the phone to my head and when he was done said. "Ok, I'm back. Have you canceled my account yet?"

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  • BackBreaker007

    BackBreaker007 - 2 years ago

    fvck aol: the is the case with every customer that try's to cancel

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  • saintrdr

    saintrdr - 2 years ago

    AOL: Is the devil. At least this guy is talking to an employee fromt the US and not Pakistan.

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    venni

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    venni

    venni - 2 years ago

    Cancelling ISP nighmare too...: I had a desktop given to me by former b/f. It had some ISP I think it was netzero or something like that. I broke up with him, but signed up with the same ISP, then my boss gave me a laptop, and a DSL Bellsouth connection. I no longer neeeded the cheapo ISP. I tried to cancel but they wouldn't, they said they woud keep charging me $10 a month even if I did not use. I told them the PC crapped out and I did not needed, but to no avail. I ended up just cancelling my credi card

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    • wilmac

      wilmac - 2 years ago

      @vennithats good at least u got a laptop out of the deal.

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    tallsmartbeauty

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    tallsmartbeauty

    tallsmartbeauty - 2 years ago

    ha ha: Yeah and the aol is still charging my mom and we cancelled like two months ago. so anyone know what I can do? suggestions please let me know thanks!

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    • venni

      venni - 2 years ago

      @tallsmartbeautysuggestion for AOL cancel: If it was linked to a credit card, tell your mom to call it in as lost. Then she'll get a new one with a new #, AOL won't be able to charge (only if is not a debit)... I have a paypal acct, and the only bills linked to it are my GYM membership. If I ever have to give my card for auto debits, I use that one.

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    • ivdows

      ivdows - 3 years ago

      @tallsmartbeautylisten to the very end. after you cancel you must login to your email and verify the cancellation

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    tnraven

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    tnraven

    tnraven - 2 years ago

    "If you want to cancel this you're going to listen to me": WTF? I'd have been like, umm no, You're going to cancel the account and not say another word until that's done!

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    • bigolnutsack

      bigolnutsack - 2 years ago

      @tnravenoh yea!: is that what you would have said! and then would you have punched him in the face too man. youre a bad man. hey everyone look out for this guy.

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    • almightyabe

      almightyabe - 2 years ago

      @tnravenHA: tvraven just got torched in a pretty funny burn delivered by bigolnutsack for no apparent reason

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  • BakedPigeon

    BakedPigeon - 2 years ago

    I worked there: Hey I just thought I would comment on this one because I was an AOL employee for about a year and a half at the Ogden, UT center. This guy actually worked at the Ogden site. AOL trains every employee to do this basic procedure 1. Greet and verify the account 2. ask what was causing to cancel 3. discover things about the person, ask lots of questions 4. pitch value about aol pertaining to what they gave you info on 5. go into an offer 6. rebuttel 7. pitch yet another offer 8. re

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  • jamesanthony_77

    jamesanthony_77 - 2 years ago

    wow: IM NEVER GETTING AOL THANX.......WITH SERVICE LIKE THAT.I THINK ILL STICK WITH MY TIME WARNER SERVICE.......

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  • SIRUS84

    SIRUS84 - 2 years ago

    AOhelL: Seriously AOL is a fucking joke for internet service. They did the same to me for canceling their crap service and all they want to do is try and keep you with them.

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  • Samuel17

    Samuel17 - 2 years ago

    I dont see the problem: the guy was just doing his job and the customer was just be stupid and not taking such a great deal

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    crapshovel

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    crapshovel

    crapshovel - 2 years ago

    this guy is a butthole.: I'd tell him to be quiet, and give me his supervisor. if you go high enough up the tree, you'll get the head bannana

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    • pattipussy

      pattipussy - 2 years ago

      @crapshovelNever!: When i cancelled my AOL the guy asked me why i was so narrow-minded. The conversation went pretty much the same way. Asking for a supervisor wouldn't have changed anything. They are trained to jerk-offs.

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  • hatemenot

    hatemenot - 2 years ago

    i'm surprised the caller didn't curse: fawk..i woulda laid some language on this aol employee..no offence but if i saw this kid...i'd whoop his down and stick a mailbox pole up his ass .."u've got mail bitch"

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  • charliepuerto

    charliepuerto - 2 years ago

    cancell aol: your lucky you didn't have to talk to a outsourced telemarketer from india, that even worse . can't argue with someone you can't understand.

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    BigBlueBone

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    BigBlueBone

    BigBlueBone - 2 years ago

    great stuff here: I was a telemarketer for about 2 years for the Missour Fraternal order of plice (the office was in KY) imagine that. in any case this guy tried to close you down, you KILLED him. BTW thanks for not going some shitty animation to you acting out this conversation.

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  • daminox

    daminox - 2 years ago

    #: We had AOL in the mid-90s. One day i asked my dad why we got rid of it and the only thing he remembered was how much of a giant bitch it was to cancel. Looks like AOHell hasnt changed a bit in the past decade.

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  • Pipe_Maker82

    Pipe_Maker82 - 2 years ago

    I never had the 'luxury' of: AOL. But I've used it on friends computers. Giant pain in the ass. Even their messenger sucks.

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    JazzyJake

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    JazzyJake

    JazzyJake - 2 years ago

    rofl: the only 2 companies you can possibly deal with are comcast and verizon =.=

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