Comcast Refused To Cancel Man’s Cable After His House Burns Down

Having his house burn down was probably the second worst thing to happen to 66 – year-old Jimmy Ware of St. Paul, Minnesota, last week. Then he realized he was going to have to call Comcast to cancel his cable television service.

“What? The firefighters might still want to catch ESPN Sports Center while they clear the tinder wood that was your home.”

Sadly a fire destroyed all of Ware’s belongings on April 1st, leaving the retired truck driver homeless. Along with figuring out new living arrangements, and dealing with the emotional horror of losing your home and all your worldly possessions at the age of 66, there was one small chore he could check off; canceling his Comcast cable service for a television that was toast.

Ware’s daughter Jessica, helping her dad rebuild his life, called Comcast to disconnect the service. One of the infamous Comcast representatives said that they needed his account number, which they told him was “gone in the fire.” –After giving the last four digits of his social security number- they were informed this still wasn’t enough for them to disconnect the service.

This is the Comcast truck that services burned down houses.

Jessica frustratingly tried to call back the company four or five times, taking time away from helping her father with more important issues. However she got in this great exchange with Comcast rep:

“I said to Comcast, ‘Here’s your choice, disconnect the service or send someone out to fix the cable, because it’s not working,’ ” she said. “The (Comcast) guy said, ‘That doesn’t make sense, because the house burned down.’ I said, ‘Exactly, shut the service off.’ “

You will never leave Comcast!! Damn, at this point even David Miscavige thinks they should tone down the member retention strong arming a bit.

Finally by Tuesday Comcast corporate issued an apology and finally shut off the cable service for the house that was burned down. I still maintain that Comcast customer service representatives are being held against their will at gun point and if they lose a customer a member of their immediate family will be executed. It’s the only thing that makes sense after countless stories like this one. From the insane customer service recording that went viral, to the time they got a guy fired from his job to the customer they called “Asshole Brown” on a bill– it’s clear they are intent on making your life a living hell if you try to disconnect their service.

What is the worst experience you ever had with your cable company?

Follow Phil Haney on Twitter @PhilHaney

Source: Twin Cities