Rather Than Cancel His Service, Comcast Left A Customer On Hold For 3.5 Hours

MichaelKolander by MichaelKolander on Aug. 13, 2014

Earlier this year, Comcast took a PR beating when one of their reps was caught stonewalling a customer who wanted to cancel his service. Well it appears the company has learned from its mistakes and developed a new strategy for dealing with cancellations: putting customers on hold until the call center closes.

When YouTube user Aaron Spain recently tried to cancel his service, he was placed on hold, which isn't uncommon. What is uncommon is the fact that he was left on hold for three-and-a-half hours. Around the three-hour mark, he began taking video of his ordeal.

Fed up with his wait, Spain attempted to call back on another line. But lo and behold, the service center was now closed. So what was Spain holding for on the other line? Perhaps they were going to take care of his request first thing in the morning.

Needless to say, Spain was not a happy camper. But in all fairness to Comcast, why in the hell did this guy wait so long before trying to call back. Maybe this was a backhanded attempt by Comcast to avoid cancellation, but it could have also been a simple mistake.

Either way, I'm sure the FCC will get to the bottom of all these customer-service shenanigans from the media giant. Perhaps they can start investigating during the $110,000 dinner the company is throwing to honor FCC commissioner Mignon Clyburn. (Source)

10 comments
Raspurtin
Raspurtin User

I've experienced the exact same thing - called to change service after a discussion about what services to keep, decided to cancel all, they asked me to hold while they transfer the call and then after holding for a while, it simply hangs up. Also, I've called and gotten the line directly to cancel and got a "Please Wait" three times, and then the line goes dead and then a dial tone.

A-HOLES - they are the worst company in the world, actually voted worst company in the world - Way to go Comcast.

moloboe
moloboe User

sounds more like he was put on hold just before they closed.. and the calltaker forgot about him while he was out of there like a bat out of hell so he could watch the next episode of big bang theory

Sproutman
Sproutman User

If you haven't already, make sure you've voted against the Comcast/Time Warner merger, and also make sure you've voted for net neutrality - unless you want to see this become the norm...

vaxbuster
vaxbuster User

Just stop paying .. they will soon cut you off! just  cancel your debit or card transaction.

KealGSeo
KealGSeo User

@Drako-Marley-775 How about just reversing any transactions to them? Or block the transactions in the first place? Also, canceling a debit card doesn't hurt your credit. Closing a credit card doesn't hurt it immediately either...takes it years until it falls off and your average age of accounts is lowered.